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Terms & Conditions

The terms that govern your use of this website and our supply of pumps, rentals, services and training.

Effective date: 18 September 2026 · Last reviewed: 18 September 2026

These terms govern your use of this website and, unless we have signed a separate written agreement with you, the supply of all goods, rentals, services and training by All Access Holding (Pty) Ltd. Please read them before placing an order.

1. Acceptance of these terms

By browsing this website, requesting a quotation, placing an order or accepting delivery of goods or services from us, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website or place an order.

Where we have signed a separate supply, rental or service agreement with you, that agreement takes precedence over these terms to the extent of any conflict.

2. Who you are contracting with

This website is owned and operated by All Access Holding (Pty) Ltd (registration number [insert company registration number]), a private company incorporated in the Republic of South Africa. The information below is provided in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Registered and trading address: 94 Krogh Street, Office No. 08, Hanlon Building, Makhado, 0920, South Africa
Telephone: +27 (15) 516-4991
Email: info@allaccessholding.co.za
Website: allaccessholding.co.za
Directors: [insert names of directors]
VAT number: [insert VAT number, if registered]

3. Using this website

You may use this website to find information about our products and services, to request a quotation and to contact us. You may not:

use the site for any unlawful purpose, or in a way that damages it or interferes with anyone else’s use of it;
attempt to gain unauthorised access to the site, its server or any connected system;
introduce viruses, malicious code or automated scraping tools;
submit false, misleading or fraudulent information through any form on the site.

We may suspend or withdraw access to the website at any time without notice, and we do not guarantee that it will be available uninterrupted or error free.

4. Accuracy of information on this site

We take care to keep the technical information, specifications, curves, dimensions and guidance on this website accurate and current. It is provided for general guidance only and does not amount to a technical specification for your particular site.

Pump selection depends on your actual water level, yield, pipe sizing, elevation and power supply. Always confirm the final specification with our technical team in writing before you order. Specifications and availability may be changed by manufacturers without notice.

5. Intellectual property

All content on this website – including text, technical articles, images, diagrams, layout, logos and the All Access Holding name – is owned by or licensed to us and is protected by South African and international copyright and trade mark law.

You may view, download and print pages for your own internal or personal use. You may not reproduce, republish, distribute or commercially exploit any part of the site without our prior written permission. Manufacturer names, trade marks and product images remain the property of their respective owners.

6. Quotations, orders and pricing

A quotation is an invitation to do business, not a binding offer. A contract comes into existence only when we accept your written order or confirm it in writing.
Unless stated otherwise, quotations are valid for 14 days from the date of issue.
Prices are quoted in South African Rand and exclude VAT unless we state otherwise.
Prices are based on the exchange rate, manufacturer pricing and delivery cost applicable on the date of quotation. Where these change materially before delivery, we may adjust the price on written notice, and you may cancel the unfulfilled part of the order if you do not accept the adjustment.
Quotations are based on the information you give us. If site conditions, water levels, yield or duty requirements differ from that information, the quotation may need to be revised.

7. Payment

Unless we have granted you a credit facility in writing, payment is due in full before delivery or collection.
Where a credit facility applies, payment is due within the agreed terms, failing which interest may be charged at the maximum rate permitted by the National Credit Act 34 of 2005.
Special-order, imported and made-to-order items require a deposit, which is non-refundable once the order has been placed with the manufacturer.
Ownership of goods remains with us until payment has been received in full. Risk passes to you on delivery or collection.
You may not withhold or set off payment because of an alleged defect or claim without first raising it with us in writing.

8. Delivery, collection and risk

Delivery dates are estimates given in good faith and are not guaranteed. We are not liable for delays caused by manufacturers, couriers, customs, load shedding, weather or other circumstances beyond our control.

You must inspect goods on delivery and note any visible damage or shortage on the delivery note. Damage or shortages that are not noted at the time must be reported to us in writing within seven days of delivery.

Where you arrange your own transport, risk passes when the goods leave our premises.

9. Equipment rentals

Rentals are subject to a signed rental agreement in addition to these terms. In summary:

Rental charges run from the date of despatch or collection until the equipment is returned to us and checked in, including weekends and public holidays unless agreed otherwise.
A refundable deposit and proof of identity or company registration are required before release.
You are responsible for the equipment while it is in your possession, including loss, theft and damage beyond fair wear and tear, and you must insure it for its replacement value.
Equipment must be operated only by competent persons, for its intended purpose, and in accordance with the manufacturer’s instructions and the Occupational Health and Safety Act 85 of 1993.
You may not modify, repair, sublet or move the equipment off the agreed site without our written consent.
Fuel, consumables, hoses, cables and operator costs are for your account unless expressly included.
Breakdowns must be reported immediately. We will repair or replace a unit that fails through fair wear and tear; damage caused by misuse, dry running, incorrect power supply or running the unit outside its duty range is for your account.

10. Services, installation, maintenance and repairs

Service and repair work is quoted on the information available at the time. Where stripping the unit reveals further damage, we will issue a revised quotation before continuing, and a reasonable assessment fee may apply if you choose not to proceed.

You must provide safe access to the site, a suitable power supply and any permits or approvals required for the work. Standing time caused by site conditions beyond our control may be charged at our standard rate.

Workmanship on repairs is guaranteed for three months from the date of completion, provided the equipment has been operated correctly and within its rated duty. This guarantee does not cover consumable and wear parts, or failures caused by water quality, sand, dry running, lightning, voltage problems or operation outside the equipment’s specification.

11. Training and skills development

Training places are confirmed on receipt of payment or an approved purchase order. Cancellations received less than five business days before a scheduled programme may be charged in full, although a substitute delegate is always welcome.

We may reschedule a programme where minimum numbers are not met, and will offer you an alternative date or a full refund. Certificates are issued to delegates who attend the full programme and meet the assessment requirements.

12. Warranties

New equipment carries the manufacturer’s warranty, which is the warranty that applies to your purchase. Warranty periods, terms and claim procedures differ between manufacturers, and we will confirm the applicable terms with your quotation.

Manufacturer warranties generally exclude damage caused by:

incorrect installation, incorrect setting depth or inadequate submergence;
dry running, cavitation or operation outside the published duty range;
abrasive or corrosive water, sand ingress or unsuitable water quality;
incorrect voltage, undersized cable, phase failure, lightning or power surges;
unauthorised repairs or the use of non-genuine parts;
normal wear of impellers, wear rings, seals, bearings and other consumable items.

Refurbished and ex-rental equipment is sold with the specific warranty stated on the quotation and invoice for that unit.

13. Returns

Goods correctly supplied against your order may be returned only with our prior written authorisation, within seven days of delivery, unused and in their original packaging. A handling fee of up to 15% may apply. Special-order, imported, cut-to-length and made-to-order items cannot be returned.

Nothing in this clause limits the rights you have under the Consumer Protection Act 68 of 2008 where that Act applies to your transaction.

14. Consumer Protection Act

Where the Consumer Protection Act 68 of 2008 applies to a transaction, nothing in these terms is intended to limit or exclude any right you have under that Act, and these terms must be read as subject to it. Where the Act does not apply – for example, where you are a juristic person above the prescribed asset or turnover threshold – these terms apply in full.

15. Limitation of liability

To the fullest extent permitted by law:

we are not liable for any indirect, special or consequential loss, including loss of profit, loss of production, crop or livestock loss, water loss, downtime or the cost of alternative water supply;
our total liability arising from any transaction is limited to the amount you paid us for the goods or services giving rise to the claim;
we are not liable for loss or damage arising from information on this website being used without confirming the specification with us in writing;
nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud, or for any liability that cannot lawfully be excluded.

16. Indemnity

You indemnify us against any claim, loss or damage arising from your breach of these terms, your misuse of equipment supplied or rented by us, your failure to comply with applicable safety legislation, or information you provided to us being inaccurate or incomplete.

17. Circumstances beyond our control

We are not in breach of these terms and are not liable for any delay or failure to perform that is caused by circumstances beyond our reasonable control, including load shedding and grid failure, strikes, fire, flood, drought, civil unrest, road closures, port or customs delays, manufacturer shortages, cyber incidents or changes in law.

18. Links to other websites

This website may link to manufacturer, regulator or partner websites. We provide those links for convenience only. We do not control those sites, and we are not responsible for their content, products or privacy practices.

19. Privacy

Personal information you give us is handled in accordance with our Privacy Policy, which forms part of these terms.

20. Governing law and jurisdiction

These terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the Magistrate’s Court having jurisdiction over you in terms of section 45 of the Magistrates’ Courts Act 32 of 1944, although we may institute proceedings in a High Court with jurisdiction.

We will always try to resolve a dispute with you directly first. Please raise it in writing with us before taking any other step.

21. General

If any provision of these terms is found to be unenforceable, the remaining provisions continue to apply.
Our failure to enforce a provision is not a waiver of our right to enforce it later.
No variation of these terms is binding unless recorded in writing and signed by a duly authorised representative of All Access Holding.
We may update these terms at any time. The version published on this page at the time you place an order is the version that applies to that order.

22. How to contact us

All Access Holding (Pty) Ltd
94 Krogh Street, Office No. 08, Hanlon Building, Makhado, 0920
Telephone: +27 (15) 516-4991
Email: info@allaccessholding.co.za

Need something clarified?

If any term affects your project, talk to us before you order – we would rather get it right up front.

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